Support

How Spanwick works, the questions people ask, and where to write.

Write to us: spanwick@dreamyhomestyle.com

A person reads every message and answers by e-mail. Tell us your phone’s model if something did not work.

Getting started

1. Tap Open the tape and allow the camera. Move the phone slowly for a moment so it can find the floor.
2. Aim the centre mark at one end and tap; aim at the other end and tap. The length appears with its margin.
3. Tap Save to room to keep it. In The room, type a length from a real tape to correct it.

Questions

What does the “about ± …” beside a reading mean?

It is how far off that reading may be, worked out from how it was measured. The real length is most likely inside that margin, though not always; measure with a real tape before you cut or order anything.

How do I make the margin smaller?

Stand closer, aim at a lit surface with some texture (the camera reads depth poorly on a blank wall or a mirror), and keep the phone’s path short and steady between the two taps.

My phone shows the photo measure, not the tape

The camera tape needs Google Play Services for AR, which only some phones support; the app’s first screen says what yours can do. On other phones, measure from a photo with a sheet of A4 or US Letter paper, or a bank card, flat beside what you measure.

Feet or metric?

Spanwick starts with your phone’s region. Switch any time on the first screen.

The app said a point was dropped

Leaving the app halfway through a reading (the home button, a call, the screen off) drops the half-made reading, so you never get a length from two different moments. Start that one again.

How do I delete my data?

“Clear the room” in the room deletes it; uninstalling the app deletes everything. Nothing is kept anywhere else.